Multichannel Customer Support Associate

Responsibilities:

• Customer Support

  • Handle inbound and outbound customer interactions via phone, email, chat, and SMS/text messaging
  • Assist customers with scheduling, account updates, service questions, billing inquiries, and order status updates
  • Resolve Tier 1 customer concerns promptly and professionally
  • Escalate complex issues to supervisors or appropriate departments when necessary
  • Maintain a high level of empathy and professionalism during all customer interactions

• Communication & Follow-Up

  • Conduct outbound follow-up calls and messages regarding appointments, service confirmations, and issue resolution
  • Respond to customer inquiries within established response time standards
  • Provide accurate and up-to-date information regarding company services, pricing, policies, and procedures

• Documentation & Sy...