Multicountry shared services portfolio manager (customer care)

Pluxee is a global player in Employee Benefits and Engagement that operates in 28 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Well-‏being, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,600 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2 B2 C ecosystem made up of more than 500,000 clients, 37 million+ consumers, and 1.7 million+ merchants. Conducting business for more than 45 years, Pluxee is committed to creating a positive impact on local communities, supporting well-‏being at work for employees, and protecting the planet. About the role This role is part of Customer Care Shared Services and reports directly to the Multi-Country Shared Services Director. It leads the transition of country Customer Care operations into the Shared Services and BPO model across Hispanic LATAM, while ensuring that live operations r...