Multilingual Customer Service Representative

Job Description

• Provide excellent customer service via hotline, online chat, and email channels.
• Handle customer inquiries professionally, maintain strong customer relationships, and ensure customer satisfaction.
• Adhere to company management guidelines, operational manuals, and internal policies.
• Understand customer needs and recommend appropriate products or services.
• Identify potential business opportunities and provide accurate product/service information.
• Process customer requests and tasks according to the company's Standard Operating Procedures (SOP).

Job Requirements

• Customer oriented mindset with good service etiquette; proactive and responsible attitude.
• Diploma or Degree holder is preferred.
• 1–2 years of experience in customer service or call center environment preferred.
• Proficient in spoken and written Filipino, Thai, Korean, Indonesian, and English.