Multilingual Service Desk Analyst (German/English) with work location Philippines (m/f/d)

**Multilingual Service Desk Analyst (German/English) with work location Philippines (m/f/d)**

**Category:** Service Desk / End User Services

**Main location:** Germany, Hessen, Eschborn

**Alternate Location(s):** Any CGI location

**Position ID:** J0321-3585

**Employment Type:** Full Time

**Position Description:**

The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned You are expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities. You will be supporting multiple Retail accounts.

This role is based in CGI Philippine Global Delivery Center (Taguig City, Philippines). This is a unique relocation opportunity for German (speaking) citizens.

Due to the internationality of the ro...