Multinational Client Management Executive

WTW
Full time San Jose, San Jose Operations Specialties Managers
Posted:
March 01, 2026
Location:
San Jose, San Jose, Costa Rica

Job Description

The Role

  • Keep the international broker and/or client informed of all policy-related processes, in accordance with the service protocol for each account.
  • Review and respond to emails within a maximum of 24 hours.
  • Record and update information daily in the organization’s transactional systems and comply with corporate customer service standards, including policy issuance, billing, renewals, and policy delivery.
  • Coordinate with the Claims team to review loss activity and issue periodic reports; monitor and support the progress of any ongoing claims.
  • Continuously ensure that issuance, renewal, and endorsement processes are completed within the agreed timelines, in line with client and account instructions.
  • Provide comprehensive advisory services to clients regarding all matters related to their policies.
  • Visit clients for follow-up meetings, report presentations, training sessions, and portfolio maintenance, and prepare minut...
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    Job Overview

    Job Type: Full time
    Location: San Jose, Costa Rica
    Posted: March 01, 2026
    Deadline: April 10, 2026