Multinational Client Management Executive

WTW

Full time San Jose, San Jose Operations Specialties Managers

Posted:

March 01, 2026

Location:

San Jose, San Jose, Costa Rica

Job Description

The Role
Keep the international broker and/or client informed of all policy-related processes, in accordance with the service protocol for each account.
Review and respond to emails within a maximum of 24 hours.
Record and update information daily in the organization’s transactional systems and comply with corporate customer service standards, including policy issuance, billing, renewals, and policy delivery.
Coordinate with the Claims team to review loss activity and issue periodic reports; monitor and support the progress of any ongoing claims.
Continuously ensure that issuance, renewal, and endorsement processes are completed within the agreed timelines, in line with client and account instructions.
Provide comprehensive advisory services to clients regarding all matters related to their policies.
Visit clients for follow-up meetings, report presentations, training sessions, and portfolio maintenance, and prepare minut...
                

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Job Overview

Job Type: Full time

Location: San Jose, Costa Rica

Posted: March 01, 2026

Deadline: April 10, 2026