Multinational Issuing Office Specialist

Responsibilities

• Manage service for local policies with higher degree of complexity, ensuring adherence to Service Level Agreements/Key Performance Indicators.
• Manage all aspects of service delivery for inbound multinational accounts including processing and portfolio management.
• Train and manage support team (Issuing Office (IO) Multinational Coordinator & Issuing Office Multinational Administrator) on outsourced activities related servicing of clients with higher degree of complexity.
• Ensure right level of IO fees received based on work performed in country in relation to assigned accounts.
• Participate in cross marketing efforts to sell non‑Controlled Master Program (CMP) products at a local level.
• Proactively provide intelligence/information to Producing offices with respect to local market changes and trends, legislative, statutory changes and latest advisory rates for all lines of insurance dealt with in country.