Multiproduct Associate

Job Description
About the role:
As a Multiproduct Associate, your role is to support Remitly Multiproduct customers such as Remitly Wallet and RFD business partners. You will act as a liaison officer to help identify product and program opportunities to continuously improve standard operating procedures to deliver best-in-class customer experience. As a customer centric Remitlian, you will also coordinate and deliver multiple customer impacting projects and initiatives relevant to improving the lives of our customers across the globe.

This position will be opened in the Manila service delivery center. You will be assigned as a Multiproduct Associate supporting a wide variety of new initiatives - e.g. Remitly Wallet(SoV), Remitly Access, RFD and Remitly Pay Later.

Job Responsibilities

• Provide exceptional customer service experience to Remitly Wallet customers on their inquiries related to their Remitly Wallet account and/or remittances processed throug...