Multiskilled product support consultant

Tracker requires the services of a Multiskilled Product Support consultant in the customer Services, Product support department. This resource will support the existing organization of work and staff within the department as well as the supporting departments and stakeholders within Tracker. Identify and document process gaps with the assistance of the supervisor whilst assisting with agent onboarding/training and nesting for new agents. And continuously drive a feedback loop that enhances the overall Customer Experience and strategic objectives of the department.

Product Support Service Delivery Assist with agent onboarding/training and nesting for new agents. Identify and document process gaps within the product support value chain together with the assistance of the supervisor. Serve as a back-up resource to the Client Liaison Agent by performing the same function if needed to achieve productivity outputs. Assist on behalf of administrators by evaluating mailbox work alloca...