MWM/EAM Application Support Analyst

The position requires strong analytical skills, deep knowledge of utility operations, and hands-on experience supporting enterprise applications in a regulated environment.

Responsibilities

1. Administer, monitor, and maintain MWM and EAM applications to ensure stable and reliable performance.
2. Provide Tier 2/3 application support for operations, field, dispatch, and planning teams, including triage, troubleshooting, and root-cause analysis.
3. Track incidents and service requests in ServiceNow, coordinating resolution with internal teams and vendors; document fixes and workarounds to prevent recurrence.
4. Execute controlled changes, including configuration deployments, application upgrades, and patching activities.
5. Ensure data integrity, system security, and compliance with utility/IT controls (access management, audit evidence, change control, documentation).
6. Write and optimize SQL queries for troubleshooting, data ...