[MY] Intern, Operations

About the team
Our Regional Growth team is critical to Doctor Anywhere's development. Our main responsibility is to expand our business horizons beyond Singapore, forging strategic partnerships regionally. We work together to make healthcare accessible to millions of users across Southeast Asia and beyond.
About the role
We are seeking an Intern , Operations who will oversee the daily operations of various key functions within the organization, including customer service, Video Consult and Medical claims as well manage various stakeholders on operations-related issues
This role is based in Malaysia and reports directly to the Associate General Manager, Malaysia
A summary of the key responsibilities and requirements are as follows:
Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner.
Resolve customers’ technical issues and provide feedback and analysis.
Responsible for monitoring customers’ payment status.