MY – Operation Associate (Mandarin Speaker)

Responsibilities

• Process daily operational requests from customers on a timely and accurate manner.
• Responsible in completing daily operational requests and working with respective stakeholders to process required actions.
• Strong follow through on customer requests and managing customer’s expectations.
• Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
• Strong adherence to SOPs / manuals when performing daily tasks.
• Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
• Excel in daily tasks by keeping up to date on training and updates on changes to processes/ systems/ campaigns.
• Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
• Manage customer’s expectation by escalating complex enquiries to Team Lea...