MY – Senior Desktop Support Engineer

Responsibilities

• Day-to-day user support;
• End user equipment support;
• Basic server and network equipment support;
• Inventory management;
• Monitoring queue and routing tickets;
• Documentation within Jira, Lark is good to have, escalation procedures, and contact details;
• Coordinate with vendors and internal resources to ensure operational excellence;
• Monitoring applications and services;
• Perform day-to-day operational tasks to maintain healthy system function;
• Review and analyse information systems to improve quality and stability;
• Microsoft and other software license management;
• Incident, Problem, and Change management;
• Takeover support of new systems and procedures.

Qualifications

• Minimum 3 years’ experience in IT as an end user support specialist;
• End user equipment support;
• Knowledge of desktop o...