(N) Program Manager

Program Manager 5

Degree in engineering, administrative. Graduate Management. Experience in similar position: 12 years. English fluency.

CUSTOMER MANAGEMENT

• Drive all customer service and satisfaction initiatives in SANMINA.
• Implement and utilize the Voice of the Customer (VOC) program.
• Represent the customer in SANMINA operations.
• Proactive resolution of any customer care issues between SANMINA and the customer.
• Build and promote a healthy business relationship with the customer.
• Establish a regular (weekly) communication schedule with the key customer contacts.
• Manage the customers business within the framework of the contract agreement.
• Implement and maintain the customer action log process.
• Implement and maintain task table process.
• Maintain and distribute the weekly customer focus KBI (Key Business Indicator) sheet.
• Manage and present quarterl...