NAS Workforce Management - Lyric HCM Service Consultant

The NAS Workforce Management HCM Service Consultant I is the primary contact for designated number of clients providing service, product (either Enterprise eTIME, Vantage Time, Workforce Manager, WFN Essential, Lyric HCM) and technical expertise using service management tools such as Siebel CRM/CEH, and Microsoft Office to deliver exceptional service to National Account Clients. Provides functional and technical support to an assigned base of National Account clients, which requires advanced product knowledge and technical expertise. Builds strong relationships with key client contacts providing guidance on best practices and industry trends. Provides ongoing consultative insight on methods which will enable clients to streamline processes and maximize usage of available system functionality. Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and gener...