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National Administration Manager

Belgravia Leisure
Full-time Australia, Victoria Operations Specialties Managers
Posted:
March 03, 2026
Location:
Australia, Victoria, Australia

Job Description

The Role

Working for Genesis Head Office and splitting your time across all Genesis Clubs, you'll be to lead the admin teams in overdues, cancellations, suspensions and customer service initiatives.

The role will see you oversee all elements of customer service, administration and general customer service, as well as develop and deliver training to staff.

This is full time role. 

Responsibilities:

  • Oversee the national team of Regional Administration Officers
  • Manage national KPI’s
  • Review, design and deliver policy updates
  • Design and deliver training
  • Manage communication with key accounts
  • Oversee feedback escalation process
  • Complete national reporting
  • Provide troubleshooting support to clubs and management teams
  • Implement and manage consistent administration and operational standards
  • Develop & implement customer service initiatives 

    • Qualification...

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    Job Overview

    Job Type: Full-time
    Location: Australia, Australia
    Posted: March 03, 2026
    Deadline: April 12, 2026