National Customer and Crew Manager

At KiwiRail, we connect New Zealand in a way that is safe, sustainable, and inclusive. For over 150 years, our rail network has linked communities, supported businesses, and showcased the best of Aotearoa to the world.

We are guided by our purpose, Hononga Whaikaha, Oranga mō Aotearoa — stronger connections for a better New Zealand. Our people work together to deliver for our customers, communities, and each other, with safety and wellbeing at the centre of everything we do.

As National Customer & Crew Manager, you will lead the onboard experience across Great Journeys New Zealand's scenic services. You will ensure every journey delivers a high-quality, memorable experience for our customers.

You will guide onboard crews and leaders, building a culture focused on safety, service, and continuous improvement. This role combines people leadership, operational oversight, and commercial thinking to deliver strong performance across the network.

You will...