National Customer Excellence Manager

What is your Purpose

As the National Customer Excellence Manager, your job is to make sure Daniels delivers on what we promise, at scale and consistently across every region.

You lead the Regional Customer Excellence Business Partners, setting direction, building consistency, and developing the team. At the same time, you are a hands-on contributor, owning strategic workstreams that require sustained thinking and cross-functional coordination. You own the Voice of Customer program, drive the NPS and churn analysis process in partnership with the BI and Analytics team, and serve as the senior CX point of contact for Field Service, Account Management, Finance and Sales on anything customer-facing that requires national coordination.

This role is for someone who can be handed a problem and come back with a solution. You work without close direction, bring recommendations and answers rather than problems, and make the Director of Customer Experience more effe...