National Customer Experience

About WindshieldHUB
WindshieldHUB is a nationwide mobile auto glass repair and replacement company, serving customers in 100+ U.S. markets and covering over 10,000 ZIP codes. Customers book online, receive instant pricing, and our certified technicians perform service at the customer's home or office. With over 1 million customers served, we are focused on delivering a premium end-to-end experience — including how every job ends.
Position Overview
We are hiring an expert-level National Customer Experience & Reputation Manager to own, protect, and grow WindshieldHUB's online reputation nationwide.
This role is critical. You will be responsible for:
• Managing and responding to all customer reviews nationwide
• Conducting post-service follow-up calls with every completed customer
• Delivering a strong final impression on every job
• Actively requesting and increasing 5-star reviews
• Turning customer feedback into measurable improvements
Key Responsibilities...