National Customer Experience Manager Fastfrate

Become the driving force behind customer satisfaction at Fastfrate as the National Customer Service Manager. This on-site position leads service initiatives across a vast logistics network.
You will oversee the customer service function, ensuring high-quality service experiences and continuity among terminals. Your engagement will facilitate communication between customers and internal teams to enhance service performance. With a focus on operational efficiency, you’ll implement best practices and strategies that support customer retention and business objectives.
Key Responsibilities:
• Monitor and enhance customer service operations in all terminals
• Establish metrics and analyze data for service improvement
• Lead customer service training and mentorship initiatives
• Collaborate with other departments to streamline processes
• Manage key customer accounts and service recovery efforts
Requirements:
• 5-7 years’ management experience in customer service