National Customer Service Manager at Fastfrate

Elevate customer experiences with Fastfrate Group as a National Customer Service Manager. Your expertise in service-focused logistics will drive excellence across all terminals.
In this pivotal in-office role, you will manage customer service operations nationwide, implementing best practices and ensuring effective communication. You'll establish customer service KPIs, mentor team members, and be the voice of the customer, identifying crucial trends that influence service delivery.
Key Responsibilities:
• Oversee customer service functions at all Fastfrate terminals
• Implement national best practices for superior service
• Establish and monitor key performance indicators for service
• Actively identify customer experience trends and insights
• Mentor and develop the customer service team
Requirements:
• 5-7 years of management experience in logistics
• Strong expertise in customer experience management
• Proven collaboration with senior leadership team...