National Customer Service Specialist

• National Customer Service Specialist – Customer Service

Chubb Fire & Security, Salisbury

Key Tasks & Responsibilities
• Inbound Calls (13 15 98):
• Answer and manage high-volume inbound calls from customers via the 13 15
98 service line for the country
• Provide prompt, professional, and courteous customer service on all
interactions.
• Strive for First Call Resolution
• Inbound Emails – National Customer Service:
• Monitor and respond to incoming emails for the national customer service
group mailboxes.
• Action requests, provide information, and escalate issues as appropriate.
• Billing Enquiries:
• Handle customer billing enquiries including invoices, payments, and
account statements.
• Provide timely resolutions or escalate complex issues to the appropriate
department.
• Job Logging:
• Accurately log new jobs and service r...