Job Description
BGIS is looking for a National Helpdesk Manager to lead our facilities management service desk supporting clients across New Zealand. This is a great opportunity for a strong people leader who enjoys improving processes, supporting teams, and delivering excellent customer outcomes.
You will oversee the national helpdesk team responsible for coordinating building maintenance requests, supporting contractors, and ensuring service delivery meets our client expectations.
About the Role
Reporting to the Head of Business Support NZ, this role sits at the centre of our operations. You will lead the helpdesk team, improve workflows, manage escalations, and ensure our service levels are consistently achieved.
This role is ideal for someone who enjoys leadership, problem solving, and working in a fast-paced operational environment.
Key Responsibilities
• Lead and support a team of helpdesk operators and servi...
Apply for this Job
Submit your application for the National Facilities Helpdesk Manager position at BGIS.
Apply Now Save for Later