National Service Manager

Role Summary

Lead national after-sales service operations for medical equipment, including patient monitors, ultrasound, and IVD systems. Own service quality, service teams, partner network, and service revenue. We are specifically seeking candidates with experience in medical device manufacturing companies, not distributors.

Responsibilities

• Manage and develop service engineers nationwide; ensure efficiency, technical capability, and ongoing training.

• Handle customer escalations and maintain strong relationships with hospitals, laboratories, and biomedical engineers.

• Achieve service revenue targets while managing operational costs.

• Build and oversee authorized service partners; audit performance and ensure adherence to quality standards.

• Align service operations with sales and marketing to support equipment rollouts and major projects.

Requirements <...