Job Description
Job Summary
The QA and Customer Service Manager is responsible for overseeing, developing, and implementing quality control and customer service processes to ensure that products and services consistently meet internal standards, regulatory requirements, and customer expectations. This role plays a key part in driving service excellence, improving customer satisfaction, and enhancing the overall customer experience to build long-term customer loyalty.
Key Responsibilities
Design, implement, and maintain quality assurance and quality control frameworks
Ensure compliance with internal policies, regulatory requirements, and industry standards
Develop and execute strategies to continuously improve service quality and customer satisfaction
Analyze customer feedback and performance data to identify improvement opportunities
Lead, coach, and manage QA and customer service teams to achieve performance targets
Collaborate with cross-fun...
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