Job Description
Job Summary
The QA and Customer Service Officer is responsible for supporting the implementation and monitoring of quality assurance and customer service processes to ensure that products and services meet company standards, regulatory requirements, and customer expectations. This role focuses on day-to-day quality checks, customer interaction support, and continuous improvement of service delivery to enhance overall customer satisfaction.
Key Responsibilities
Assist in implementing and maintaining quality assurance and quality control procedures
Conduct regular quality checks, audits, and evaluations of processes and service delivery
Monitor customer interactions and service performance against quality standards
Document findings, prepare reports, and recommend corrective actions
Handle and follow up on customer concerns, complaints, and feedback
Support the team in improving service quality and customer experience
Ensu...
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