NetSuite Customer Success Manager

**Job Description**



**Key Responsibilities:**



+ Build and advise on execution of strategic adoption roadmaps that connect near-term quick wins to long-term plans; recommend optimization opportunities, including additional NetSuite capabilities or predefined solutions where appropriate.

+ Monitor client health and usage metrics; listen to customer priorities and provide proactive, iterative advisory guidance that connects system capabilities to business goals, aligning deliverables to outcomes and steering issues to resolution.

+ Own engagement governance, timeline, scope, change management, and user adoption plans; serve as the unified point of contact to secure decision-making and buy-in, accountable for driving the customer’s desired business outcomes. Leverage education-led approaches and best practices to increase adoption and ROI.

+ Collaborate across Account Management, Solution Consulting, Customer Success Delivery...