NetSuite Support Manager
Arista NetworksJob Description
Job Description
Who You'll Work With
The NetSuite Support Lead/Manager will be responsible for ensuring the continuous, high-availability, and reliable operation of the NetSuite ERP system across our global enterprise. This role is a hybrid of technical expertise, functional knowledge, and dedicated service management, specifically focusing on leading a global team to provide continuous incident resolution, system monitoring, and Level 2/3 support. You will be the escalation point and the owner of the system's operational health.
What You'll Do
Global Support & Operations Management
Incident Management: Lead the global support team to effectively triage, diagnose, and resolve all critical NetSuite production issues within defined Service Level Agreements (SLAs). Act as the primary escalation point for all incidents.
Support Process Ownership: Define, document, and enforce standardized s...
Apply for this Job
Submit your application for the NetSuite Support Manager position at Arista Networks.
Apply Now Save for Later