Network and Infrastructure Support Specialist

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities
Monitor customer networks, applications, and infrastructure components to ensure operational stability.
Identify gaps in operational monitoring protocols and platforms and contribute to the creation of automated and practical solutions.
Document all support events in the ticketing system in a timely manner, ensuring effective incident review and k...