Network Associate

Job Description:

• Manages and services large scale in-country data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts.
• Supports the organisation`s data centre services through active 24x7 monitoring of the infrastructure.
• Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests and onsite assistance within SLA.
• Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.
• Coordinates and provides support to contractors and vendors (LBI and other DC services) as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with...