network control centre operator

Position : Network Control Operator

Responsibilities :

1. Monitoring  and operate Network Management System.
2. Responsible for the Fiber Optic Cable Fault Management.
3. Responsible on the escalation of faults to the nearest team.
4. Responsible to handle and record customer's enquiries and complaints.
5. Responsible to effectively identify problems; able to multi-task; team oriented yet able to complete tasks independently with minimal supervision.
6. Prepare daily report/breakdown report and any other report as per HOD requirement.

Requirements ;

1. Min. Certificate or Diploma or its equivalent in IT background.
2. At least 1 year and above working experience in IT background.
3. Good communication skills.
4. Able to work by shift.