Network engineer

Immediate hiring for TAC L1 Network - Chennai, Ambit IT Park
Interested candidates inbox your resumes to deebathra.abrahamgnanadass@
Designation: Engineer – Networking
Role: L1 Engineer
Exp - Min 2 years(Mandate)
Location: Chennai (Ambit IT Park)
Shifts: Flexible to work in Night Shifts
Any Degree Mandatory
Excellent Communication Skills
Notice - Immediate/ 15 days
Job Responsibility:
Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product, Codes and Configuration issues
Ensure consistent customer satisfaction
Document all communication with customers in the CRM
Interface with international customers (via Phone Support)
Timely handoff (escalation) of cases that require technical or political to L2 TAC
Primary Skills:
OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each level
TCP/IP – thorough understa...