Network Monitoring Agent

Applications are invited for the Network Monitoring Agent position. This is an office-based position, to be based in Plattekloof, Cape Town.
Purpose Of The Role
The Network Monitoring Agent is responsible for the real-time monitoring of network activity, swiftly responding to alerts from network monitoring systems, assessing their customer impact, and proactively driving issue resolution. Acting as the first line of defence against network incidents, this role demands effective communication with affected teams and stakeholders, ensuring minimal downtime and maintaining exceptional customer experience at every stage.
Key Performance Areas would include, but are not limited to:
Real-Time Network Monitoring and Alert Response
Monitor network systems (Zabbix, Grafana, The Dude) for performance anomalies, service disruptions and triggers.
Assess the severity and customer impact of incoming alerts.
Initiate documented troubleshooting steps to resolve issues and independ...