Network Operations Center Engineer (Marketplace) - Sea Labs

Sea

Full-time Singapore, Singapore Computer Occupations

Posted:

March 02, 2026

Location:

Singapore, Singapore, Singapore

Job Description

Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues timely to bring Shopee's service quality to new heights.

 Job Description 
Monitoring Operation
Level 1 management, monitoring, and support for Shopee’s network infrastructure, servers and services
Monitor Shopee’s services and respond to graph/log anomalies, system alerts
Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
Provide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progress
Work in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued)
Incident Management

            

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Job Overview

Job Type: Full-time

Location: Singapore, Singapore

Posted: March 02, 2026

Deadline: April 11, 2026