Network Operations Specialist

Monitor computer systems and mission / business critical applications to ensure they function efficiently. 2. Monitor IT and Factory Infrastructure, Network and Firewalls availability and respond to the alerts effectively 3) Support System and respond to the alert effectively 4. Communicate with internal IT Engineers over-the-phone or face-to-face to assist them in escalating the issues to SME. 5. Follow instructions contained in knowledge-based document when performing service restoration (Level 1) 6. Establish and maintain positive trust relationships with customers and with data specialists such as programmers 7. Produce shift status reports to communicate shift operations and issues to superiors 8. Implement procedures, policies, and standards to ensure work operations are effective 9. Initiate Severity 1 calls and follow the process to contact Sev 1 Manager & SMEs 10. Work for the role must be carried out on-site, as the position requires a consistent physical presence to suppo...