Network QA Engineer

To act as an independent checker by visiting customer sites and covering technical ticket handling to ensure all installations, internet services quality control, troubleshooting, and response times meet approved designs, security requirements, SLA, and company SOPs.

Key Responsibilities

• Handle customer inquiries via phone, chat, email, or ticketing system.
• Diagnose internet connectivity issues (no connection, slow speed, intermittent drops).
• Guide customers through basic troubleshooting (modem/router reboot, cable checks, Wi-Fi setup) and educate customers on basic cybersecurity (passwords, firmware updates).
• Advise on Wi-Fi best practices (router placement, interference, device limits.
• Troubleshooting on common devices: routers, ONT/ONU, PCs, smartphones, smart TVs.
• Verify that all technical and router installation works are fully completed according to approved design and scope.
• Cover and monitor technical s...