Network VoIP Support Engineer - US Telco Exp (Not Desktop Support)

Overview

Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you!

About the Role

As a Network and VoIP Support Engineer, you are the first-line technical support for our clients. This role is responsible for proactively diagnosing and resolving common issues, and ensuring a positive customer experience through clear communication and methodical troubleshooting.

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What You3ll Do

• Resolve escalated VoIP issues: SIP registration failures, unidirectional audio, NAT traversal, codec misma...