Network VoIP Support Engineer - US Telco Exp (Not Desktop Support)

About the Company

Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success.

About the Role

We are seeking an experienced VoIP & Network Technician who can handle escalations, advanced troubleshooting, and deeper network analysis in a fast-paced telecom environment. This is NOT a desktop support or general IT helpdesk. Not a Fit If Your Experience Is Desktop or Microsoft support Basic IT troubleshooting No VoIP or network diagnostic experience Only Tier 1 helpdesk with no escalation experience.

As a Network and VoIP Support Engineer, you are the first-line technical support for our clients. This role is responsible for proactively diagnosing and resolving common issues, and ensuring a positive customer expe...