New Business Case Manager (6-month contract)

New Business Case Manager (6-month contract)

Career Opportunity

Purpose of role

The New Business Case Manager is responsible for the complete end-to-end processing of all new business applications to support producers. This position will require high touch service, relationship management skills and will be important for the Case Manager to maintain consistent and positive Customer relationships, including handling of escalations.

Key Responsibilities

• Answer inbound Customer service-related calls regarding all aspects of Foresters Financial new business activities.

• Proficiently determine the needs of the caller, provide support and timely resolution in an effort to achieve one-call resolution.

• Take ownership of the case management process in a way that is seamless to the producer. Review and ensure completeness and accuracy of new business applications and initial premium payment arrangemen...