New Orleans, LA - Desktop Support Technician II

We are seeking a hands-on Desktop Support Engineer to join our team as a 1099 independent contractor, to provide onsite end-user support across three phases of an IT migration. You will work directly with users to ensure a smooth transition to new BV devices, credentials, and enterprise applications, serving as the primary point of contact for migration-related issues on the ground.

Key Responsibilities

• Provide onsite support across User Readiness, Cutover, and Hypercare phases of the Bird to BV migration
• Set up and configure new BV laptops, docking stations, monitors, keyboards, and peripherals
• Assist users with first-time BV login, new credentials, and temporary password setup
• Configure and troubleshoot Microsoft Authenticator / MFA setup
• Validate access to Outlook, Teams, OneDrive, and SharePoint
• Support printer setup, print validation, and scan-to-email testing
• Troubleshoot WiFi, VPN, and network connectivity i...