Job Description
Job Title
New Patient Coordinator
Location
Remote
Time Zone
US Time Zones (EST–PST) – Availability Required During East Coast Hours
Role Overview
The New Patient Coordinator serves as the first point of contact for prospective patients, primarily through SMS and phone communication. This role focuses on building trust through empathetic, thoughtful conversations and guiding individuals toward the next step in their care journey.
This is a full-time, on-call position requiring consistent availability during assigned hours to respond promptly as new inquiries come in. When volume is light, no active call handling is required—but accessibility and responsiveness are essential.
Key Responsibilities
- Respond promptly and professionally to inbound SMS and phone inquiries.
- Engage prospective patients in empathetic, open-ended conversations to understand their goals and health needs.
- Schedule consult...
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