NI IP Technical Expertise Centre (TEC) Engineer

NI IP Technical Expertise Centre (TEC) Engineer

Canada (Hybrid)

The NI IP TEC Engineer is a highly skilled technical expert responsible for mastering the supported products, from low-level implementation details to application-level behaviors. This role requires deep technical knowledge, problem-solving expertise, and the ability to confidently represent and advocate for the product in various technical discussions.

Your responsibilities

• Interfaces to regional TACs (Technical Assistance Centers), Customer Account Teams, other Business Units, R&D and Product Management for technical consultation and Customer support concerns.
• Debugs complex product installations, resolves complicated product problems by applying both established procedures and creative alternatives.
• Maintains problem status and problem resolution records.
• Prepares reports on problems encountered and methods of resolution applied ensuri...