NICE - Actimize Support Engineer (Bogotá)

Job Description

Empresa confidencial is an equal opportunity employer.

Responsibilities

• Review and investigate issues raised by clients and provide accurate guidance based on current documentation.
• Understand client software configuration and customizations in Java, JavaScript, SQL, and XML to provide the right support.
• Install, configure, and customize solutions by following implementation guides and manuals.
• Reproduce client environment data, configuration, and setup in order to investigate possible issues.
• Provide information by collecting, analyzing, and summarizing development and service issues.
• Utilize software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.
• Collaborate and add value through participation in peer case reviews, providing comments and suggestions.
• Work with customers and ownership for iss...