Nice - Tier 2 Support Engineer Pipeline (Bogotá)

Job Description

• Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues
• Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
• Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
• Participate in knowledge transfer activities as required
• Work in accordance with NICE support process, procedures, contractual SLA’s
• Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA
• Travel to customer sites when required in order to resolve product issues as well as introduce new products to beta customers and NICE staff

Qualifications

• Advanced English Level (B2 or higher)
• Minimum 2 years experience supporting large, global, complex enterprise software clien...