Night Duty Manager - La Festa Phu Quoc, Curio Collection by Hilton

A Night Duty Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
**What will I be doing?**
As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:
+ Oversee the entire Front Office operation to maintain high standards
+ Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Serve as a point of contact for regular and important Guests
+ Complete Night Audit duties
+ Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
+ Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Rep...