Night Guest Service Centre Officer

**Additional Information**
**Job Number** 26061048
**Job Category** Rooms & Guest Services Operations
**Location** 32 Moo 5 Tambol Paklok, Phuket, Phuket, Thailand, 83110
VIEW ON MAP (https://www.google.com/maps?q=32%20Moo%205%20Tambol%20Paklok%2C%20Phuket%2C%20Phuket%2C%20Thailand%2C%2083110)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropri...