Night Manager

The Night Manager is responsible for managing the overall hotel operation during the night shift, ensuring exceptional guest experiences, maintaining safety and security, handling guest concerns, and supporting all operational departments in line with luxury hospitality standards.

Key Responsibilities

Guest Experience & Operations

• Oversee the smooth operation of the hotel during night hours.
• Ensure all guest requests, complaints, and service recovery are handled professionally and promptly.
• Maintain luxury guest service standards in accordance with brand expectations.
• Conduct regular hotel walkarounds and inspections.
• Monitor VIP arrivals, in-house guests, and special requests.

Team Leadership

• Supervise and support night shift colleagues across Front Office, Butler, Security, Housekeeping, and Engineering.
• Provide guidance and operational decision-making during the abse...