Night Shift CSR – Trucking Sales & Dispatch

We are seeking an experienced and highly proficient English-speaking CSR to join our dynamic night shift team, supporting our USA and Canada trucking campaign . In this dual-role position, you will be the critical link between our clients, carriers, and drivers, handling both sales support and dispatch operations during night hours. Your ability to communicate flawlessly, manage logistics in real-time, and drive customer satisfaction will ensure seamless 24/7 coverage for our North American operations.

Key Responsibilities

• Handle inbound/outbound calls and emails from USA/Canada-based clients and carriers.
• Provide rate quotes, negotiate spot rates, and secure freight bookings.
• Manage customer inquiries, resolve issues, and ensure high levels of client retention.
• Support the sales team with lead follow-ups, customer onboarding, and account management during night hours.
• Update CRM and TMS with accurate ...