Night Support Team Leader

Overview

Accommodation available if required. We are currently looking to appoint a Night Support Team Leaders to join our teams. Reporting to the Guest Care Manager you will be responsible for ensuring the centre is safe and secure at all times whilst on duty, delivering excellent customer service. You will be in a role that requires you to respond to emergency situations, including responsibilities for first aid.

Responsibilities

• Ensuring the centre is safe and secure by carrying out regular patrols of the buildings and grounds.
• Being the first point of contact for guests and staff during night shifts ensuring excellent customer service is delivered at all times.
• Responding to any emergency situations and playing an active role in their management.
• Ensuring tasks relating to compliance are completed and records kept accordingly.
• Ensuring that all guests have a positive and professional experience when contacting ...