Job Description
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
About The Role
The NLP Specialist will play a key role in designing, improving, and evaluating Natural Language Processing (NLP) solutions across a variety of use cases, including Intent Detection, Summarization, Knowledge Retrieval, and Generative AI. This role partners closely with Data Scientists, ML Engineers, Conversation...
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