No Final Interview

About the role

3 PLEX INTERNATIONAL INC' is seeking an enthusiastic and customer-focused Call Center Agent to join our team in Cainta Rizal. This is a full-time opportunity where you will be responsible for providing exceptional customer service to our e-commerce clients. In this dynamic role, you will be the primary point of contact for customer inquiries and work to resolve any issues in a timely and efficient manner.

What you'll be doing

1. Handling inbound customer calls and responding to email inquiries
2. Troubleshooting and resolving customer issues with professionalism and empathy
3. Accurately logging customer interactions and maintaining detailed records
4. Identifying opportunities to improve customer satisfaction and suggesting process enhancements
5. Supporting the wider customer service team to ensure seamless operations

What we're looking for

1. Proven experience in a customer service or call cent...